Privacy Policy

Introduction

Cyber Services ("we," "us," "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services for Shoptech E2 v7 Error 5093 remediation.

1. Information We Collect

1.1 Information You Provide Directly

When you request our services, we collect:

• Contact Information: Name, email address, phone number, company name
• Service Request Details: Error screenshots, E2 version, urgency level, preferred contact method
• Payment Information: Billing details processed through PayPal (we do not store credit card numbers)
• System Information: E2 configuration details, database type, server environment

1.2 Information Collected During Service

During remote sessions, we may observe:

• System configurations and file structures
• E2 software version and installation details
• Database type and configuration (without accessing transaction data)
• Server environment and network settings
• Error messages and system logs relevant to the issue

1.3 Automatically Collected Information

When you visit our website, we may collect:

• IP address and geographic location
• Browser type and version
• Device information
• Pages visited and time spent
• Referring website

2. How We Use Your Information

We use collected information to:

• Provide technical troubleshooting and remediation services
• Communicate with you about service requests and appointments
• Process payments and send invoices
• Rely on your representations regarding license status and authorization for service eligibility
• Document service delivery for quality assurance
• Improve our services and customer experience
• Comply with legal obligations
• Respond to inquiries and provide customer support

3. Information Sharing and Disclosure

3.1 We Do NOT Sell Your Information

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

3.2 Service Providers

We may share information with trusted third-party service providers who assist us:

• Payment Processing: PayPal for invoice and payment processing. PayPal processes information under its own privacy practices, and you may be subject to PayPal's terms and policies.
• Communication: Email service providers for service-related communications
• Remote Access: AnyDesk, TeamViewer, or other approved remote access platforms

These providers are contractually obligated to protect your information and use it only for specified purposes.

3.3 Legal Requirements

We may disclose information if required to:

• Comply with legal obligations, court orders, or government requests
• Protect our rights, property, or safety
• Investigate potential violations of our Terms of Service
• Prevent fraud or security threats

3.4 Business Transfers

If Cyber Services is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

4. Data Security

4.1 Security Measures

We implement reasonable security measures to protect your information, including:

• Using reputable remote-access and payment providers that offer security features (e.g., encryption in transit and access controls) as described in their documentation
• Limiting access to customer information to what is reasonably necessary for service delivery
• Workstation/device protections and authentication controls
• Secure communication channels
• Regular security assessments

4.2 No Absolute Security

However, no method of transmission or storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

5. Data Retention

We retain:

• Service and billing records: typically up to 7 years for tax/accounting and dispute-resolution purposes.
• Service communications and notes: typically up to 3 years after the last service interaction.
• Website technical logs (if collected): typically up to 12 months, unless needed for security or abuse prevention.

We may retain information longer where required by law or necessary to establish, exercise, or defend legal claims.

6. Your Rights and Choices

6.1 Access and Correction

You have the right to:

• Request access to the personal information we hold about you
• Request correction of inaccurate or incomplete information
• Request deletion of your information (subject to legal retention requirements)

6.2 Communication Preferences

You may:

• Opt out of marketing communications (we send very few)
• Update your contact preferences at any time

Note: You cannot opt out of service-related communications (e.g., appointment confirmations, invoices).

6.3 California Privacy Rights

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA), including:

• Right to know what personal information is collected
• Right to delete personal information
• Right to opt-out of sale (we do not sell information)
• Right to non-discrimination for exercising privacy rights

6.4 Sale/Sharing (California)

We do not sell your personal information. We also do not share personal information for cross-context behavioral advertising as those terms are defined under California law.

If we ever engage in practices that constitute "sale" or "sharing," we will provide the required opt-out link ("Do Not Sell or Share My Personal Information") and honor opt-out requests.

6.5 How to Exercise Your Rights

You may submit requests by emailing heliacosta@cyberservices.com with the subject line "Privacy Request," or by calling (323) 379-2365. We will verify your identity to protect your information. Authorized agents may submit requests on your behalf where permitted by law, but we may require proof of authorization.

7. Cookies and Tracking Technologies

We may use essential cookies and similar technologies required for basic website functionality and security. We do not use third-party advertising pixels for cross-context behavioral advertising.

Third-party services you choose to use (e.g., Google Forms, PayPal) may set their own cookies or collect information under their policies.

You can control cookies through your browser settings. Disabling cookies may limit some website functionality.

8. Third-Party Links

Our website may contain links to third-party websites (e.g., Google Forms, PayPal). We are not responsible for the privacy practices of these sites. Please review their privacy policies before providing information.

9. Children's Privacy

Our services are not intended for individuals under 18 years of age. We do not knowingly collect information from children. If we discover we have collected information from a child, we will promptly delete it.

10. International Data Transfers

Your information may be transferred to and processed in the United States or other countries where our service providers operate. By using our services, you consent to such transfers.

11. Changes to This Privacy Policy

We may update this Privacy Policy periodically. Changes will be posted on this page with an updated "Last Updated" date. Continued use of our services after changes constitutes acceptance of the updated policy.

12. Contact Us

If you have questions about this Privacy Policy or wish to exercise your privacy rights, contact us:

13. Data Processing Summary

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