1. Service Tiers and Pricing
| Service Tier | Price | Response Time | Availability |
|---|---|---|---|
| Standard Resolution | $1,450 | Scheduled appointment | Mon-Fri, 9am-6pm PST |
| Same-Day Priority | $1,850 | Within 4 business hours | Mon-Fri, 9am-6pm PST |
| Urgent Response | $2,500 | Within 1 hour | Mon-Fri, 6am-9pm PST |
| Weekend/Off-Hours Urgent | $3,500 | Within 1 hour | Sat-Sun, evenings |
2. What Fees Cover
Service fees are charged for time, expertise, and availability, not guaranteed outcomes. Your payment covers:
- Initial diagnostic and system assessment
- Backup verification or assistance creating backups
- Guided remediation attempt for Error 5093
- Testing and validation (if remediation is successful)
- Documentation of changes made
- Post-service follow-up communication
- Priority scheduling and rapid response (for Same-Day/Urgent tiers)
Important: Fees are based on service complexity, urgency, and availability window—not on success or failure of remediation.
3. Refund Policy
3.1 Refunds After Service Begins
Our Commitment: Once remote access is granted and work begins, if we are unable to successfully remediate Error 5093, we will provide a 90% refund (retaining 10% for diagnostic time and scheduling).
When Work Begins: "Work begins" when (a) a remote session is initiated or (b) we start active troubleshooting, preparation, or review of your environment for the scheduled request (whichever occurs first).
Full payment retained only if:
- Remediation is successful
- Customer declines to proceed after initial assessment
- Access issues prevent us from attempting remediation
- Customer unavailability causes session cancellation
3.2 Pre-Service Cancellation
✓ Full Refund Available: You may cancel and receive a full refund if cancellation occurs before the scheduled session begins, subject to the following notice requirements:
| Service Tier | Cancellation Notice Required | Refund Eligibility |
|---|---|---|
| Standard Resolution | At least 24 hours before appointment | Full refund |
| Same-Day Priority | Before work begins | Full refund |
| Urgent Response | Immediate | See below* |
| Weekend/Off-Hours Urgent | Immediate | See below* |
*Urgent/Off-Hours: Because these tiers reserve immediate availability, fees become non-refundable once (a) payment is received and (b) we begin preparation or outreach to start the session. If you cancel before preparation begins, we will refund the amount paid minus any payment processor fees.
3.3 Unsuccessful Remediation - 90% Refund Available
✓ Customer-Friendly Policy: If we make a good faith effort to remediate Error 5093 but are unable to resolve it in your specific environment, we will provide a 90% refund.
90% Refund Conditions: This refund applies only if you (a) provide required access/permissions, (b) remain available during the session, and (c) the issue is confirmed to be Error 5093/period validation in scope. If we cannot attempt remediation due to customer-side restrictions or unavailability, the refund does not apply.
What qualifies for 90% refund:
- We attempted remediation using our proven methods
- The specific error (5093) could not be resolved in your environment
- We documented the attempt, findings, and limitations
- We assisted with rollback to your pre-service state (if changes were made)
Why we retain 10%:
- Covers diagnostic time and system assessment
- Covers backup verification or creation assistance
- Covers the priority scheduling window reserved for you
- Covers documentation and follow-up communication
What does NOT qualify for refund:
- Customer-side access issues (firewall, VPN, insufficient permissions)
- Customer declining to proceed after assessment
- Customer unavailability during scheduled session
- Issues discovered to be unrelated to Error 5093
3.4 Response Time Adjustment Policy (Urgent Services Only)
Response Time Adjustment: If we cannot respond within the stated response time for Urgent services (1 hour), the fee will be automatically adjusted to the applicable lower tier:
- Urgent ($2,500) → adjusted to Same-Day ($1,850) if response exceeds 1 hour but occurs within 4 business hours
- Urgent ($2,500) → adjusted to Standard ($1,450) if response exceeds 4 business hours
Important: This adjustment is based on response time (time to begin work), not resolution time. Once work begins, no further adjustments or refunds are available.
4. Service Delivery Process
4.1 Standard Workflow
- Service Request: You submit a request via our Google Form
- Initial Contact: We contact you to confirm details and schedule
- Invoice & Payment: We send a PayPal invoice; service scheduled after payment
- Pre-Session Prep: We review your system details and prepare
- Remote Session: You grant remote access; work begins
- Remediation Attempt: We perform diagnostics and remediation
- Validation & Testing: If successful, we validate the fix
- Documentation: We document changes and provide backup location info
- Follow-Up: We provide post-service support communication
4.2 Session Duration
Typical sessions last 45-90 minutes, depending on:
- System complexity and configuration
- Remote access setup time
- Backup verification or creation
- Testing and validation requirements
Extended Sessions: Complex cases may require longer sessions. We will keep you informed throughout the process.
5. Customer Responsibilities
5.1 Before Service
You must:
- Provide accurate system information
- Confirm you hold a valid E2 v7 license
- Verify you are authorized to request changes
- Have current backups or accept the risk of proceeding without them
5.2 During Service
You must:
- Provide administrative access and necessary credentials
- Remain available for questions and approvals
- Allow sufficient time for the session
- Not interfere with the remediation process
5.3 After Service
You should:
- Restart your E2 server when convenient (ideally during non-business hours)
- Verify 2026 period posting in your affected modules
- Keep the backup of your original configuration
- Contact us if any issues arise within 7 days
6. Factors That May Affect Service
90% Refund Applies If: We attempt remediation but the following technical factors prevent success:
- Version Incompatibility: Unsupported E2 v7 builds or patches that don't respond to remediation
- Database Issues: Corrupted databases or configurations that prevent the fix from working
- System Complexity: Highly customized E2 installations that require approaches beyond our scope
- Third-Party Conflicts: Integrations or modifications that conflict with remediation
- Hosting Limitations: Managed hosting or cloud restrictions that prevent necessary changes
No Refund (Full Payment Retained) If:
- Access Issues: Firewall restrictions, VPN problems, insufficient permissions that prevent us from attempting work
- Customer Restrictions: Company policies that prevent necessary changes (discovered after we begin)
- Customer Unavailability: You are unavailable during the scheduled session
- Customer Declines: You decide not to proceed after our initial assessment
7. Post-Service Support
7.1 Included Support
After successful remediation, we provide:
- Email support for questions about the changes made
- Guidance on server restart timing
- Verification checklist
- Backup location documentation
- 7-day follow-up window for related questions
7.2 Not Included (Requires New Service Request)
The following require a new paid service:
- Issues unrelated to Error 5093
- New installations or server migrations
- Training on E2 v7 functionality
- Additional servers or environments
- Ongoing maintenance or monitoring
8. Dispute Resolution
8.1 Informal Resolution
If you're unsatisfied with the service or outcome:
- Contact us at heliacosta@cyberservices.com within 7 days
- Provide specific details about your concerns
- We will review the service documentation and recordings (if applicable)
- We will work with you to find a reasonable resolution
8.2 Good Faith Efforts
If we determine that:
- We did not make a good faith effort to remediate the issue
- We failed to meet the stated response time for Urgent services
- We misrepresented our capabilities or services
We may offer a partial refund, service credit, or re-attempt at our discretion.
8.3 Chargebacks
IMPORTANT: If you initiate a chargeback, we may provide our service records, communications, and documentation to the payment processor to contest the chargeback. We encourage you to contact us first so we can attempt to resolve the issue.
9. Payment Terms
9.1 Payment Methods
We accept payment via PayPal invoice. Payment must be received before service delivery.
9.2 Payment Timing
- Standard & Same-Day: Payment due upon invoice receipt; service scheduled after payment
- Urgent: Payment must be processed immediately to begin service
9.3 Currency
All prices are in USD (United States Dollars).
10. Modifications to This Policy
We may update this Refund & Service Policy at any time. Changes will be posted on this page with an updated "Last Updated" date. Your continued use of services after changes constitutes acceptance.
11. Questions or Concerns
If you have questions about this policy, please contact us before purchasing services:
Cyber Services
Email: heliacosta@cyberservices.com
Phone: (323) 379-2365
Website: www.e2error5093fix.com
12. Summary
Quick Reference:
✓ Full refund available: Cancel before service begins (with proper notice)
✓ 90% refund for unsuccessful remediation: If we can't resolve Error 5093 after good faith attempt
✓ Response time guarantee: Urgent services adjusted if response exceeds 1 hour
✓ Post-service support included: 7-day follow-up window for related questions
✗ No refund if: Access issues, customer unavailability, or customer declines to proceed