Terms of Service

Last Updated: January 16, 2026

⚠️ IMPORTANT: By purchasing or using our services, you agree to these Terms of Service. Please read them carefully before proceeding.

1. Acceptance of Terms

By submitting a service request, making payment, or allowing remote access to your system, you ("Customer," "you") agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, do not use our services.

Business Use: Our services are intended for commercial/business use. To the extent permitted by law, you represent you are using the services on behalf of a business entity or for business purposes.

2. Services Provided

Cyber Services ("we," "us," "our") provides technical troubleshooting and remediation services for Shoptech E2 v7 Error 5093 ("Invalid Period Number") issues. Our services include:

2.1 What We DO NOT Provide

We explicitly DO NOT provide:

  • Shoptech E2 software, installers, or proprietary vendor files
  • License keys, activation codes, or software licenses
  • Cracks, key generators, activation bypasses, or tools intended to circumvent access controls
  • Methods to bypass licensing or authentication systems
  • Software piracy or copyright infringement assistance

3. Customer Warranties and Representations

No Legal/Compliance Advice: We provide technical services only and do not provide legal, licensing, or compliance advice. You are responsible for ensuring your use of the software and our services complies with your vendor agreements and applicable law.

By using our services, you represent and warrant that:

  1. Valid License: You hold a valid, current license to Shoptech E2 v7 software.
  2. Authorization: You are authorized by your organization to request technical services and make changes to the E2 system.
  3. Compliance: You will comply with all applicable software license terms, intellectual property laws, and regulations.
  4. Accurate Information: All information you provide (system details, license status, authorization) is accurate and complete.
  5. Backup Responsibility: You understand the importance of maintaining current backups and either have verified backups or accept the risk of proceeding without them.
CRITICAL: Providing false information about license status or authorization may result in immediate service termination without refund and potential legal consequences.

4. Service Delivery and Scope

4.1 Best-Efforts Basis

All services are provided on a best-efforts basis. We will use reasonable skill and care to remediate Error 5093 issues, but we do not guarantee specific outcomes or results.

4.2 Factors Affecting Outcomes

Service outcomes may vary based on:

4.3 Response Times

Standard Service: Scheduled appointments during business hours (Mon-Fri, 9am-6pm PST)

Same-Day Service: Response within 4 business hours during business hours

Urgent Service: Response within 1 hour during extended hours (Mon-Fri, 6am-9pm PST)

Weekend Urgent: Response within 1 hour on weekends and evenings

Response Time Clarification: "Response within [X] hours" refers to the time until we begin work, not the time to complete remediation. Resolution time depends on system complexity, access, and other factors listed above.

4.4 Fee Structure

Fees are charged for time and expertise, not guaranteed outcomes. Payment is due before service delivery. If we cannot respond within the stated response time for Urgent services, the fee will be adjusted to the applicable lower tier.

Refund Policy: If we make a good faith attempt but are unable to successfully remediate Error 5093 in your environment, we will provide a 90% refund (retaining 10% for diagnostic time and scheduling). See our Refund & Service Policy for complete details.

5. No Warranties or Guarantees

5.1 Disclaimer of Warranties

Services are provided "AS IS" and "AS AVAILABLE" to the maximum extent permitted by law. We make no warranties, express or implied, including but not limited to:

5.2 No Outcome Guarantee

We do not guarantee that:

6. Limitation of Liability

CRITICAL LIABILITY CAPS - READ CAREFULLY

6.1 Maximum Liability

Our total liability for any claim arising from or related to our services will not exceed the amount you paid for the specific service giving rise to the claim.

6.2 Excluded Damages

We are not liable for any indirect, incidental, special, consequential, punitive, or exemplary damages, including but not limited to:

This limitation applies even if we have been advised of the possibility of such damages.

6.3 Fundamental Basis

These limitations reflect the allocation of risk between the parties. The fees charged reflect these limitations, and you acknowledge that we would not provide services without these limitations.

7. Customer Responsibilities

7.1 Backup Responsibility

You are solely responsible for:

7.2 Access and Permissions

You must provide:

Customer-Controlled Access: You control and authorize all access. You will provide access credentials only through your approved secure method. We do not assume custody or control of your systems or data, and we do not act as your managed service provider unless explicitly agreed in writing.

7.3 System Requirements

Your system must meet basic requirements for remote access. If access cannot be established due to customer-side restrictions, no refund will be provided.

Session Data: We do not record remote sessions by default. We may keep brief work notes (e.g., timestamps, steps performed) for quality and billing purposes.

8. Indemnification

You agree to defend, indemnify, and hold harmless Cyber Services, its owner, and affiliates from any claims, damages, losses, liabilities, and expenses (including reasonable attorneys' fees) arising from:

9. Refund and Cancellation Policy

9.1 Pre-Service Cancellation

You may cancel before the scheduled session for a full refund, subject to:

9.2 Unsuccessful Remediation

If we make a good faith attempt to remediate Error 5093 but are unable to resolve it in your specific environment, we will provide a 90% refund (retaining 10% for diagnostic time, system assessment, and scheduling).

The unsuccessful-remediation refund applies only if (a) you provided the required access and permissions, (b) you were available during the scheduled window, and (c) we performed a good faith attempt. No refund is available where access issues, customer-side restrictions, or customer refusal to proceed prevents attempted remediation.

Full payment is retained if:

9.3 Response Time Adjustment

If we cannot respond within the stated response time for Urgent services, the fee will be adjusted to the applicable lower tier (not a full refund unless no service was attempted).

10. Our Materials and Intellectual Property

Our Materials: Any documentation, checklists, scripts, or written instructions we provide are our copyrighted materials and are licensed to you for internal use solely in connection with the purchased service. You may not publish, resell, or redistribute those materials.

11. Confidentiality

We will treat your system information as confidential and will not disclose it to third parties except as required by law. However, you acknowledge that during remote sessions, we may observe system configurations, data structures, and business processes.

12. Third-Party Software

IMPORTANT: Shoptech E2 is third-party software owned by Shoptech Corporation. We are an independent service provider and are not affiliated with, endorsed by, or sponsored by Shoptech. All product names and trademarks belong to their respective owners.

13. Dispute Resolution

13.1 Informal Resolution

Before filing any legal claim, you agree to contact us at heliacosta@cyberservices.com to attempt informal resolution.

13.2 Governing Law

These Terms are governed by the laws of the State of California, United States, without regard to conflict of law principles.

13.3 Venue

Any legal action must be brought in the state or federal courts located in Los Angeles County, California. You consent to the personal jurisdiction of these courts.

Time Limit to Bring Claims: To the maximum extent permitted by law, any claim must be brought within one (1) year after the events giving rise to the claim.

13.4 Arbitration; Class Action Waiver

To the maximum extent permitted by law, any dispute arising out of or relating to these Terms or the services shall be resolved by binding arbitration administered in Los Angeles County, California, and not in court. You and we each waive the right to a jury trial. You and we agree that claims may be brought only in an individual capacity and not as a plaintiff or class member in any purported class or representative proceeding.

14. General Provisions

14.1 Entire Agreement

These Terms constitute the entire agreement between you and Cyber Services regarding our services and supersede all prior agreements.

14.2 Amendments

We may update these Terms at any time. Continued use of services after changes constitutes acceptance of the updated Terms.

14.3 Severability

If any provision is found unenforceable, the remaining provisions remain in full effect.

14.4 No Waiver

Our failure to enforce any provision does not constitute a waiver of that provision.

14.5 Assignment

You may not assign these Terms without our written consent. We may assign these Terms at any time.

15. Contact Information

Cyber Services
Email: heliacosta@cyberservices.com
Phone: (323) 379-2365
Website: www.e2error5093fix.com

Acknowledgment

By using our services, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service.

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